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How We Handle Your Account Information

We collect what we need to run your account, process bKash Nagad Rocket transfers, and keep your lobby access secure. This policy walks you through what we hold, why we hold it, and how you can request changes or ask questions.

Account dataPayment detailsDevice logsContact rightsLocal jurisdiction
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CONTACT OPTIONS

How to Reach Us About Privacy

If you want to see what data we hold, correct something in your profile, or ask how we handle a specific piece of information, use any of the channels below. Our team replies to privacy queries within two business days and walks you through the request process step by step.

Live Chat Open the chat bubble in the bottom corner of any page and tell the agent you have a privacy question. They will verify your account and help you submit a formal request or answer general questions on the spot.
Email Support Send your query to the support address listed in your account settings. Include your registered mobile number so we can match the request to your profile and reply securely without asking you to resend details.
Account Settings Log in and head to the privacy section under account settings. You will see options to download your data, update contact preferences, or submit a deletion request directly from the panel without waiting for an agent.
DATA PRACTICES

How We Protect and Use Your Information

We encrypt payment data when you send a bKash Nagad or Rocket deposit, store session tokens with expiry limits, and log device fingerprints to flag suspicious login attempts. Cookie consent appears the first time you visit, and you can adjust tracking preferences in your browser or account panel anytime.

Data Collection

We collect your name, mobile number, email, and payment identifiers when you register. Session data includes IP address, device type, browser version, and login timestamps to help us detect unusual activity and keep your account secure.

Cookie Use

We use session cookies to keep you logged in, analytics cookies to see which games get the most traffic, and preference cookies to remember your language and layout choices. You can block or delete cookies in your browser settings.

Account Security

We hash your password, send a one-time code to your mobile for each login, and lock your account after repeated failed attempts. If you lose access to your registered number, contact support with your ID proof to reset verification.

Retention and Deletion

We keep transaction records for three years after your last deposit or withdrawal to meet financial audit rules. If you close your account and request deletion, we erase personal identifiers but retain anonymised transaction logs as required by regulation.

Privacy Policy Questions

We collect your full name, mobile number, email address, date of birth, and payment details for bKash Nagad or Rocket when you open an account. We also log your device type, IP address, and browser version each time you log in.

Yes. Log in to account settings and select the data export option, or send a request through live chat or email support. We will send a file with your profile, transaction history, session logs, and support messages within five business days.

We share your payment identifier with the wallet provider only to complete your deposit or withdrawal. We also share transaction records with our payment processor to settle balances. We do not sell or rent your payment details to advertisers or third parties.

We keep transaction records for three years after your last activity to meet financial record-keeping rules in eligible jurisdictions. Personal identifiers like your name and mobile number are deleted within ninety days of account closure unless retention is required by law.

Go to account settings and choose the close account option, or contact support and ask for deletion. We will delete your name, email, and mobile number within ninety days, but we keep anonymised transaction logs as required by regulation.

We use session cookies to keep you logged in, analytics cookies to track page visits, and preference cookies to remember your language choice. You can block cookies in your browser settings, but some features like auto-login will not work without them.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.